Terms & Conditions
STANDARD TERMS & CONDITIONS
These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Suzanne Steyn (PTY)Ltd reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice. The following Terms and Conditions of Service apply to all products and services provided by Suzanne Steyn (PTY)Ltd. All work is carried out by Suzanne Steyn (PTY)Ltd on the understanding that the client has agreed to Suzanne Steyn (PTY)Ltd’s terms and conditions. Copyright is retained by Suzanne Steyn (PTY)Ltd on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled. If a choice of design is presented, only one solution is deemed to be given by Suzanne Steyn (PTY)Ltd as fulfilling the contract. All other designs remain the property of Suzanne Steyn (PTY)Ltd, unless agreed in writing that this arrangement has been changed.
Suzanne Steyn (PTY)Ltd abides by the International Code of Advertising and Marketing Communication Practice and shall furnish professional standards of skill, care, diligence and professional judgment in the performance of its obligations under this Agreement.
3. PROPOSAL ACCEPTANCE, CONFIRMATIONS & CANCELLATIONS
Suzanne Steyn (PTY)Ltd will provide the customer with a formal quotation. Written communication is acceptable to finalize quotation as accepted including WhatsApp, email or sms. On cancellation of orders we will charge a 50% termination fee for resources, subscriptions and setup fees on all deposits paid.
The Client shall be responsible for any increases in Suzanne Steyn (PTY)Ltd’s costs as a result of any changes to such job parameters or other material made by The Client either directly or indirectly after the date of any quotations given by Suzanne Steyn (PTY)Ltd, Quotations are valid for a period of thirty (30 Days) from the date of quotation.
5. DESIGN CHARGES AND PAYMENT
Charges for design services to be provided by Suzanne Steyn (PTY)Ltd, will be set out in the written quotation that is provided to The Client. At the time of the customer’s signed acceptance of this quotation, indicating acceptance of the Terms & Conditions, a deposit of 70% of the quoted fee will become immediately due. Work on the project will not commence until Suzanne Steyn (PTY)Ltd has received this amount. Should the project be delayed or stand still by The Client without any progress for 30 (Thirty) working days from date of last proof supplied by Suzanne Steyn (PTY)Ltd, a Milestone payment of 15% will be required.
6. SUPPLY OF DESIGN ELEMENTS AND DATA
A charge may be made to cover any additional work involved where the design elements/data supplied or specified is not clear, legible, or in the prescribed format/specification to produce satisfactory results. Where material is so supplied or specified, responsibility will not be accepted for imperfect work caused by defects in the supply, format or specification. This includes any incompatibility or defects caused by differing software versions or conflicting operating systems. Suzanne Steyn (PTY)Ltd does not take any responsibility for grammar or design flaws as the responsibility lays for the client to approve all final works quoted on.
7. PRELIMINARY WORK
All work carried out, whether experimentally or otherwise, at The Client’s request shall be deemed chargeable.
Unless specifically requested to the contrary, Suzanne Steyn (PTY)Ltd shall be entitled to sub-contract any work to any third parties as it thinks fit. Suzanne Steyn (PTY)Ltd cannot be kept responsible for any reason outside the direct control of Suzanne Steyn (PTY)Ltd.
9. PERFORMANCE, DELIVERY OR COLLECTION
Unless otherwise agreed in writing, all times quoted for performance or delivery or availability for collection are given in good faith but are not guaranteed by Suzanne Steyn (PTY)Ltd. The time for performance or delivery or availability for collection shall in every case be dependent upon prompt receipt of all necessary information, final instructions or approvals from The Client. Alteration by The Client of its requirements may result in delay in performance, delivery and/or availability for collection for which Suzanne Steyn (PTY)Ltd shall bear no liability. Suzanne Steyn (PTY)Ltd shall not be held liable for any delay in print production and late delivery thereof. Any packaging supplied by Suzanne Steyn (PTY)Ltd, unless otherwise expressly agreed, is intended to provide adequate protection throughout normal conditions of transport by the means specified in the agreement or as otherwise agreed. If The Client (or the intended recipient) fails to take delivery on the agreed date or to collect on the agreed collection date, or if no specific delivery or collection date has been agreed, when the goods are ready for dispatch, Suzanne Steyn (PTY)Ltd shall be entitled to store the goods and to charge The Client the reasonable cost of doing so, and to tender its account for such charges to The Client, provided that in no event shall Suzanne Steyn (PTY)Ltd be under any liability in respect of any loss or damage following the dispatch of any goods from the Company’s premises.
10. COPYRIGHTS AND TRADEMARKS
By supplying text, images and other data to Suzanne Steyn (PTY)Ltd for inclusion in The Client’s business cards, flyers, pamphlets, website or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner. Any artwork, images, or text supplied and/or designed by Suzanne Steyn (PTY)Ltd on behalf of the customer, will remain the property of Suzanne Steyn (PTY)Ltd and/or it’s suppliers. The customer may request in writing from Suzanne Steyn (PTY)Ltd, the necessary permission to use materials (for which Suzanne Steyn (PTY)Ltd holds the copyright) in forms other than for which it was originally supplied, and Suzanne Steyn (PTY)Ltd may, at its discretion, grant this. Such permission must be obtained in writing before it will allow any of the aforesaid artwork, images, text, or other data to be used. By supplying images, text, or any other data to Suzanne Steyn (PTY)Ltd, the customer grants Suzanne Steyn (PTY)Ltd permission to use this material freely in the pursuit of the design. Should Suzanne Steyn (PTY)Ltd, or the customer supply an image, text, audio clip or any other file for use in a business cards, flyers, pamphlets, website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the customer will agree to allow Suzanne Steyn (PTY)Ltd to remove and/or replace the file on the site. The customer agrees to fully indemnify and hold Suzanne Steyn (PTY)Ltd free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions. Unless otherwise specified all fonts used in any design material supplied by Suzanne Steyn (PTY)Ltd will remain property of Suzanne Steyn (PTY)Ltd.
Suzanne Steyn (PTY)Ltd will attempt to ensure that only royalty free images are used in custom designs. All other materials is fully paid for from a reputable supplier. It is agreed that Suzanne Steyn (PTY)Ltd, employees, directors and suppliers, will not be held liable for any damages, costs and expenses, including reasonable legal fees, arising out of or related issues, copyright, or trademark infringement resulting from images used upon request of the client or provided by the client.
We prepare and check artwork for reproduction as carefully as possible. However, we do not accept responsibility for any errors caused by The Client or suppliers (for example typesetters, printers etc.) once artwork has been passed for print or production. Suzanne Steyn (PTY)Ltd agrees to hold on behalf of The Client finished artwork or sketch work that has been created by Suzanne Steyn (PTY)Ltd or used by Suzanne Steyn (PTY)Ltd in furtherance of this Agreement and accept responsibility for any damage or loss of such artwork and sketch work held by Suzanne Steyn (PTY)Ltd during the term of this Agreement and for one year thereafter. Artwork or sketch work kept for over one year after the termination of this Agreement will be destroyed unless claimed.
13. PROOFING OF FINAL PROJECT
To limit any possible errors in artwork, designs will not go to production until they have been approved by The Client. Suzanne Steyn (PTY)Ltd will not be held responsible for errors if the client misses something in the proof, has reused a printed or digital proof, or if the client, during order placement, has requested the order go to production without proofing.
The Client agrees that changes required over and above the estimated work or required to be carried out after acceptance of the draft design will be liable to a separate charge. The Client also agrees that Suzanne Steyn (PTY)Ltd holds no responsibility for any amendments made by any third party, before or after a design is published.
The Client shall indemnify Suzanne Steyn (PTY)Ltd in respect of all financial liability (including professional costs damages and accounts of profits) arising out of any claims made against Suzanne Steyn (PTY)Ltd alleging infringement of any intellectual property rights if such claim arises from the use of information, inventions, ideas, designs, artwork, copy or other material provided by The Client.
Any design, copywriting, drawing, Layouts, Photos, Video’s or vectors idea or code created for the customer by Suzanne Steyn (PTY)Ltd, or any of its contractors, is licensed for use by The Client and may not be modified, in any way or form without the express written consent of Suzanne Steyn (PTY)Ltd and any of its relevant sub-contractors. All design work where there is a risk that another party make a claim, should be registered by The Client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use. Suzanne Steyn (PTY)Ltd will not be held responsible for any and all damages resulting from such claims. Suzanne Steyn (PTY)Ltd is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause. The Client agrees not to hold Suzanne Steyn (PTY)Ltd responsible for any such loss or damage. Any claim against Suzanne Steyn (PTY)Ltd shall be limited to the relevant fee(s) paid by the customer.
18. DATA FORMATS
The Client agrees to Suzanne Steyn (PTY)Ltd’s definition of acceptable means of supplying data to the company. Text is to be supplied to Suzanne Steyn (PTY)Ltd in electronic format as standard text (.txt), MS Word (.doc) on a memory stick, or CD-ROM, or via e-mail. Images which are supplied in an electronic format, are to be provided in a format as prescribed by Suzanne Steyn (PTY)Ltd via a memory stick, CD-ROM, or e-mail. Images must be of a quality suitable for use without any subsequent image processing, and Suzanne Steyn (PTY)Ltd will not be held responsible for any image quality which the client later deems to be unacceptable. Suzanne Steyn (PTY)Ltd cannot be held responsible for the quality of any images which the client wishes to be scanned from printed materials. Additional expenses may be incurred for any necessary action, including, but not limited to, photography and art direction, photography searches, media conversion, digital image processing, or data entry services.
19. DESIGN PROJECT DURATION
Any indication given by Suzanne Steyn (PTY)Ltd of a design project’s duration is to be considered by The Client to be an estimation. Suzanne Steyn (PTY)Ltd cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by Suzanne Steyn (PTY)Ltd for the initial payment or by date confirmed in writing by Suzanne Steyn (PTY)Ltd.
20. DESIGN PROJECT COMPLETION
Suzanne Steyn (PTY)Ltd considers the design project complete upon receipt of The Client review. Other services such as printing, display panel production, film work, website uploading, publishing etc., either contracted on The Client’s behalf constitute a separate project and can be treated as a separate charge.
An account shall be considered default if it remains unpaid for 60 days from the date of invoice. Suzanne Steyn (PTY)Ltd shall be considered entitled to remove Suzanne Steyn (PTY)Ltd and/or The Client material from any and all computer systems, until the amount due has been fully paid. This includes any and all unpaid monies due for services, including, but not limited to, business cards, flyers, pamphlets, hosting, domain registration, search engine submission, design and maintenance, sub-contractors, printers, photographers and libraries. Removal of such materials does not relieve the customer of its obligation to pay the due amount. Client’s whose accounts become default agree to pay Suzanne Steyn (PTY)Ltd reasonable legal expenses and third-party collection agency fees in the enforcement of these Terms and Conditions.
22. DESIGN CREDITS
The Client agrees to allow Suzanne Steyn (PTY)Ltd to place a small credit on printed material exhibition displays, advertisements and/or a link to Suzanne Steyn (PTY)Ltd’s own website on the customer’s website. This will usually be in the form of a small logo or line of text placed towards the bottom of the page. The Client also agrees to allow Suzanne Steyn (PTY)Ltd to place designs on Suzanne Steyn (PTY)Ltd’s own website and social media for demonstration purposes and to use any designs in its own publicity. This includes cancelled projects, and projects not been finalised within an 8-month period.
24. CONFIDENTIALITY AND EXCLUSIVITY
It is Suzanne Steyn (PTY)Ltd’s duty not to disclose any confidential information of The Client during or after Suzanne Steyn (PTY)Ltd’s appointment without The Client’s permission. However, this does not apply to the information already in the public domain or which subsequently comes into the public domain. The Client acknowledges that it is Suzanne Steyn (PTY)Ltd’s right to use any general marketing and advertising intelligence, which Suzanne Steyn (PTY)Ltd has gained during this appointment. The Client views any breach by Suzanne Steyn (PTY)Ltd of its confidential business information as serious and reserves the right to enforce the confidentiality of such information by any legal means available to it, including but not limited to, injunctive relief. Suzanne Steyn (PTY)Ltd agrees not to work with any competitive business without the prior consent of The Client.
25. RIGHTS OF REFUSAL
Suzanne Steyn (PTY)Ltd will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. Suzanne Steyn (PTY)Ltd also reserves the right to refuse to include submitted material without giving reason. Any images and/or data that Suzanne Steyn (PTY)Ltd does include in all good faith, and then finds out that it contravenes these Terms and Conditions, the customer is obliged to allow Suzanne Steyn (PTY)Ltd to remove the contravention without hindrance, or penalty. Suzanne Steyn (PTY)Ltd is to be held in no way responsible for any such data being included.
26. CONTRACT TERMINATION
A termination notice can also be served at any time before the end of the term of this contract by either party sending the other a written notice. The termination period shall be no less than a thirty (30) day calendar month. The Client agrees to settle Suzanne Steyn (PTY)Ltd’s dues from the last date of the notice period. Any cancellation must be in writing and must be sent or delivered to Suzanne Steyn (PTY)Ltd and shall be deemed effective only as at the date received by Suzanne Steyn (PTY)Ltd. These include a recalculation of the fees based on the new delivery period and the delivered scope of work. All ideas, designs, concepts, original compositions, finished advertisements, radio and television commercials and all other works and material prepared or acquired by Suzanne Steyn (PTY)Ltd will be assigned and given to The Client after termination of contract and settlement of all payments to Suzanne Steyn (PTY)Ltd due for services actually performed, and subject to the terms of any license or permission pursuant to which Suzanne Steyn (PTY)Ltd may have obtained the use of such material and to such material being in the public domain.
Any dispute that might arise between the Parties shall be finally settled by the competent courts in South Africa.
29. SUZANNE STEYN (PTY)LTD STAFF
The Client agrees not to employ Suzanne Steyn (PTY)Ltd’s personnel during the tenure of the contract and for a subsequent period of two years from the date of its termination.
Suzanne Steyn (PTY)Ltd makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. Suzanne Steyn (PTY)Ltd will not be held responsible for any and all damages resulting from products and/or services it supplies. Suzanne Steyn (PTY)Ltd is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The customer agrees not to hold Suzanne Steyn (PTY)Ltd responsible for any such loss or damage. Any claim against Suzanne Steyn (PTY)Ltd shall be limited to the relevant fee(s) paid by The Client.
Suzanne Steyn (PTY)Ltd reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. Suzanne Steyn (PTY)Ltd will not knowingly perform any actions to contravene these and the client also agrees to be so bound. Suzanne Steyn (PTY)Ltd and its clients agree to comply with Printers Terms and Conditions which include disclaimers for non-completion on time and the flexibility to supply quantities within 10% of the total ordered. Suzanne Steyn (PTY)Ltd recommend that if an exact quantity is required, then 10% extra is added to the quantity and extra time made available should the job be delayed.